Privacy Policy

Mosaic Counseling & Wellness

Last updated: 11/20/2024

At Mosaic Counseling & Wellness, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our web application ("the Service").

By using the Service, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you register for an account or use the Service, we may collect personal information such as your name, email address, phone number, and billing details.
  • Usage Data: We collect information about how you interact with the Service, such as your IP address, browser type, device type, and pages visited.
  • Payment Information: If applicable, we may collect payment information for processing transactions via third-party payment providers.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve the Service.
  • To process payments and manage your account.
  • To communicate with you regarding your account or other important updates related to the Service.
  • To comply with legal obligations and enforce our terms and agreements.
  • To monitor usage patterns and improve user experience.

3. Data Sharing and Disclosure

We will not sell, rent, or share your personal data with third parties, except in the following cases:

  • Service Providers: We may share your information with third-party vendors who help us operate the Service, such as payment processors, cloud storage providers, and analytics tools.
  • Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Security

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request that we update or correct any inaccurate information.
  • Deletion: You can request the deletion of your personal data, subject to applicable legal requirements.
  • Opt-Out: You may choose to opt out of receiving marketing communications from us.

To exercise any of these rights, please contact us at info@mosaiccare.com.

7. Cookies

We use cookies to enhance your experience while using the Service. Cookies are small files stored on your device that help us track usage patterns and provide a better user experience. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of the Service.

8. Children’s Privacy

The Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal data from a child, please contact us to have it removed.

9. International Transfers

If you are located outside of the US, please note that your personal data may be transferred to and processed in the US, where our servers are located. By using the Service, you consent to the transfer of your data to the US.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Mosaic Counseling & Wellness
215 Harrison Street, Oak Park, IL, 60304
info@mosaiccare.com